What we do

Every detail, handled.

Six core services that cover everything your short-term rental needs — from first listing to final review. We manage it all so you don't have to.

01

Listing Setup & Optimisation

First impressions that convert browsers into bookings.

A great listing is the foundation of a high-performing property. We handle professional photography coordination, write compelling, keyword-rich descriptions, and optimise every element of your Airbnb and short-term rental profiles to maximise visibility and booking conversion.

Professional photography coordination
Platform-optimised titles and descriptions
Amenity and house rule setup
Multi-platform listing management (Airbnb, Booking.com, and more)
Ongoing listing updates and A/B improvements
02

Guest Communication

Responsive, professional, and always on.

Guest experience starts the moment someone enquires. We manage every message — from initial enquiry and booking confirmation through to check-in instructions, mid-stay support, and post-stay follow-up — 7 days a week, so you never have to pick up your phone.

Pre-booking enquiry responses
Booking confirmation and welcome messages
Check-in and check-out instructions
Mid-stay guest support
Review management and response
03

Turnover & Cleaning

Hotel-standard presentation, every single stay.

A spotless property earns 5-star reviews. Our professional cleaning teams handle every turnover to a consistent, hotel-standard checklist — fresh linen, restocked essentials, and a property that looks exactly as it did on day one.

Full professional clean between every stay
Fresh linen and towel changeovers
Restocking of guest essentials
Property inspection after each turnover
Damage reporting and documentation
04

Dynamic Pricing

The right rate, at the right time, every time.

Flat-rate pricing leaves money on the table. We use data-driven dynamic pricing tools to adjust your nightly rate based on real-time demand, local events, seasonality, and competitor rates — keeping your calendar full and your revenue maximised.

Real-time demand-based rate adjustments
Local event and seasonal pricing
Competitor rate monitoring
Minimum stay optimisation
Monthly revenue performance reporting
05

Maintenance & Support

Problems resolved before guests even notice.

Things go wrong. When they do, we handle it. We have a trusted network of local Surrey contractors for everything from a broken boiler to a leaking tap — with rapid response times that protect your reviews and your property.

24/7 maintenance issue reporting
Trusted local contractor network
Rapid response coordination
Preventative maintenance scheduling
Full maintenance log and cost reporting
06

Compliance & Safety

Fully compliant, fully protected.

Short-term rental regulations are evolving fast. We keep your property fully compliant with current UK legislation, local authority requirements, and platform policies — including safety certifications, licensing, and insurance guidance.

Short-term rental regulation guidance
Gas and electrical safety certificate coordination
Fire safety compliance checks
Local authority licensing support
Platform policy compliance monitoring

Get started

Ready to hand over the keys?

Book a free consultation and we'll walk you through exactly how THP can manage your property — and what you could earn.

Tozer Helmann Property

Professional Airbnb and short-term rental management for property owners across Surrey.

Service Area

Serving property owners across Surrey, Hampshire, Sussex, Dorset, Devon and Cornwall

Book a free consultation →

© 2026 Tozer Helmann Property. All rights reserved.

Surrey, United Kingdom